SenseTech Care is a comprehensive service offering that provides proactive and reactive support for your IT systems. In the application of this service, we will reduce the likelihood and frequency of network failures and issues by performing regular maintenance tasks to the network that, in turn, saves you time & money.
With a SenseTech Care plan, we can quickly service and solve unforeseen issues so that each case takes less time to resolve. We can reduce the overall cost of our customer's network while at the same time creating a more stable and optimized network environment. The SenseTech CIO service includes scheduled network health reviews with customers to review reports and provide transparency they have not achieved.
Reduced overheads: Managed IT services are cost-effective for managing your business’s IT requirements, as you do not need to hire in-house IT staff. By outsourcing your IT department, you only need to pay for IT support when you need it and as you need it.
Increased efficiency: Outsourcing IT support also allows you to increase business productivity and efficiency as you can focus on what you do best rather than having to solve complex IT problems.
Customized Plans: SenseTech IT Solutions offers personalized plans to suit your business technology needs and budget.
Care Essentials
Essentials is our base monitoring-only plan that provides enterprise-level programs and support measures to provide multiple layers of protection for your network. The essential plan includes SenseTech Care's 24/7 monitoring platform, remote access support platform, Bitdefender End-point protection, and Cisco Umbrella DNS/Web protection. The essential program also includes maintaining Microsoft critical updates, remote priority service routing, monthly executive summaries, and inventory reports. Any provided service based on plan or client needs is billed at a reduced rate.
Care Enhanced
Our SenseTech Care Enhanced program includes everything in our essentials plan plus 3rd party automatic updates, CIO services, and complete remote service for covered services.
Care Premium
Our SenseTech Care Premium programs include everything in our essentials and enhanced plus, SLA guarantees, and Unlimited on-site support for covered services.
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